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Workplace & Communities Service

Coin Man 3

Everyone needs to have a plan for how they will provide for their own retirement and the earlier they address the issue the better. Most people need help and guidance in understanding how the State scheme, along with any previous or current employer or private schemes, fit into this plan.

The aim of this service is to explain to individuals how best they can plan for their retirement, answering such questions as:

  • When can I retire?
  • How much income will I need in retirement?
  • What can I expect from the State and my other pensions?
  • How can I better plan for my retirement?

Q & A's

How does the service operate?

With the employer's agreement, we give talks to groups in the workplace. Ideally employers will agree to both provide some time off to do this and a location in the working day. We also give talks to community groups.

We will work with the organiser to tailor our presentation to best suit the needs of the audience.

Attendees may subsequently telephone our helpline for a one-to-one consultation about their own situations, where our personnel will be able to help them.

What are the benefits for employers?

We believe these are:

  • A workforce that appreciates that the principal responsibility for providing for their retirement is their own
  • A workforce that is better informed and thus more capable of providing for their own retirement
  • A workforce that will be less reliant on the employer and the State for their income at retirement
  • A workforce that is more appreciative of the contribution, if any, being made by the employer.

These benefits are being provided by an independent organisation, free to employers, organisations and attendees.

Is there other help for employers?

In the lead up to the implementation of auto enrolment in 2012, we are available to do presentations to groups of employers with the aim helping them understand the impact of auto enrolment on their workplace.

What is the PENpals Volunteer Service?

People who volunteer to become PENpals, initially attend a one day introduction course to equip them with a basic understanding of the issues leading up to retirement and the world of pensions. PENpals will be kept up to date with changes to pensions and will be given the opportunity for further training to increase their knowledge. Regional workshops will be held for the PENpal volunteers to allow them to share experiences and hear the details of any changes to pensions.

Once trained, a PENpal becomes the first port of call for enquiries concerning pensions, from colleagues and people they know. With their training they will be able to steer enquirers to a trusted source of information.  People are more likely to ask a question of somebody they know at work than they are to ask a stranger.

The PENpal network will be a valuable communication tool. Individual PENpals will be able to tell their regional co-ordinators of any important issues that could require further assistance e.g. redundancies or scheme closures when people might require more technical help. Likewise the PENpal network will make it easier to communicate changes to pensions to the workplace by keeping the volunteers up to date.

PENpals will be encouraged to work with their employers and the other services available (e.g. workplace talks, leaflets, web based information library and interactive resources and helplines).

How do I contact you to take this further?

Please either telephone our Helpline on 0845 601 2923 or email us.

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